W STORM JACKET
Spruce

Note

• If the product has a narrow fit, the size is 0.5 size smaller than normal. 

Delivery

All orders placed before 12 am UTC +1 workdays are normally sent out the same day. All orders are processed at our distribution center at VIM B.V. in Holland.  

Freight costs

• 99 SEK to Sweden, we offer free returns over 999 SEK
• 10 EUR within Europe
• 15 GBP to UK 
• 20 USD outside Europe (worldwide shipping)

Delivery to Sweden:

• All orders to Sweden are being shipped with Post Nord.
• Normal delivery time is 2-5 working days from the time Cross Sportswear has confirmed your order by email. 
• You will get updates regarding your order from the time you’ve placed it. 
• Our suggestion is to download the Post Nord application on your phone. If you not have the application, you will get notifications by text message instead.  

Delivery outside Sweden:

• All orders outside Sweden are being shipped with DPD.
• Normal delivery time is 2-6 working days from the time Cross Sportswear has confirmed your order by email. 
• You will get updates regarding your order from the time you’ve placed it.
• When the package is ready to be picked up a text message will be sent with information to the mobile phone number specified in the order. Upon return of item to be valid identification document is required.

Taxes and duties: 

The prices listed on www.cross-sportswear.com include value added tax (VAT 25%) for all orders within Europe. Orders are shipped on a DDP (delivery duty paid) basis meaning that taxes and duties are included in the price at checkout. 

Unclaimed packages / Shipments

Packages that have not been collected within fourteen (14) days will be returned to Cross Sportswear. If this happens, you are charged a fee of 250 SEK for costs related to Cross Sportswear administration, shipping, return shipping and handling. Unclaimed packages are not subject to rights of regret (Ångerrätten).

Returns

30 days return policy

If you are not satisfied with your purchase, you can return your products within 30 calendar days after you have received the order.

Return Fee

Sweden: 39 SEK

EU: 3.90 EUR

UK: 3.95 GBP

Outisde EU: 4.99 USD

Return process: 

If you wish to return your order for a refund, it’s very easy, just follow the steps below. If you need help to return the order, please do not hesitate to email webshop@cross-sportswear.com. Note that for your return to be accepted, products returned must be in original condition, packed in original packaging with all hangtags and labels attached.

For orders within Sweden:

Step 1. Fill out the Return Form that was included in your parcel, using the code that best explains your reason for returning.

Step 2. Tear off the return slip and place this, together with the items you wish to return in a suitable bag or box, e.g. the one you received your parcel in.

Step 3. Attach the self-adhesive return label, which will be included with your order, and take the parcel to your nearest Post Nord service point drop off.

For orders within EU:

Step 1. Fill out the Return Form that was included in your parcel, using the code that best explains your reason for returning.

Step 2. Tear off the return slip and place this, together with the items you wish to return in a suitable bag or box, e.g. the one you received your parcel in.

Step 3. Attach the self-adhesive return label, which will be included with your order, and take the parcel to your nearest DPD service point drop off.

For orders outside EU:

Step 1. Fill out the Return Form that was included in your parcel, using the code that best explains your reason for returning.

Step 2. Contact webshop@cross-sportswear.com to get a return label.

Step 3. Pack all the items you want to return – ideally into the original parcel provided. Attach the prepaid return label to the outside of your parcel. The label also contains the return address and tracking number.

Step 4. Take the parcel to your nearest DPD service point drop off.

The moment we receive your parcel, we’ll arrange your refund and send you a notification email. If you have any questions regarding your return, simply contact our Customer Service at webshop@cross-sportswear.com.