Shipping & Returns

 

Shipping information

All orders placed before 12 am UTC +1 workdays are normally sent out the same day. All orders are processed at our distribution center at VIM B.V. in Holland.

 

Shipping costs

We offer free shipping on orders over 1000 SEK and 100 EUR.

Our shipping costs for orders under 999 SEK and 99 EUR vary depending on which country the order is placed from. Please see detailed list for shipping costs below.

EUR ZONE SWEDEN - 49 SEK

EUR ZONE 1 – 10 EUR

  • Belgium
  • Czechia
  • Germany
  • Netherlands

EUR ZONE 3 – 12 EUR

  • Austria
  • Poland

EUR ZONE 4 - 15 EUR

  • Slovakia
  • Spain
  • Åland Islands
  • France
  • Italy
  • Luxembourg
  • Denmark
  • Ireland
  • Hungary

EUR ZONE 6 - 22 EUR

  • Monaco
  • Estonia
  • Latvia
  • Lithuania

EUR ZONE 7 - 24 EUR

  • Portugal
  • Bulgaria
  • Greece
  • Finland


Delivery to Sweden:

  • All orders to Sweden are being shipped with Post Nord.
  • Normal delivery time is 2-5 working days from the time Cross Sportswear has confirmed your order by email. 
  • You will get updates regarding your order from the time you’ve placed it. 
  • Our suggestion is to download the Postnord application on your phone. If you not have the application, you will get notifications by text message instead.  

Delivery outside Sweden:

  • All orders outside Sweden are being shipped with DPD.
  • Normal delivery time is 2-6 working days from the time Cross Sportswear has confirmed your order by email. 
  • You will get updates regarding your order from the time you’ve placed it.
  • When the package is ready to be picked up a text message will be sent with information to the mobile phone number specified in the order. Upon return of item to be valid identification document is required.

    Taxes and duties: 

    The prices listed on www.cross-sportswear.com include value added tax (VAT 25%) for all orders within Europe. Orders are shipped on a DDP (delivery duty paid) basis meaning that taxes and duties are included in the price at checkout. 

    Unclaimed packages/Shipments

    Packages that have not been collected within fourteen (14) days will be returned to Cross Sportswear. If this happens, you are charged a fee of 250 SEK for costs related to Cross Sportswear administration, shipping, return shipping and handling. Unclaimed packages are not subject to rights of regret (Ångerrätten).

    We deliver to:

    Currently these are the countries we ship to at the moment:

    Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Spain, Åland Islands, Iceland, Monaco, Montenegro, Sweden.

     

    Return information

    30 days return policy


    If you are not satisfied with your purchase, you can return your products within 30 calendar days after you have received your order.

    Return fee

    Sweden: Please note that we have a return fee of 49 sek that will be deducted one processing the return.

    Rest of Europe: Please note that we have a return fee of €5 that will be deducted once processing the return. 

    Return process:

    If you wish to return an item from your order or your entire order, it is very easy. Just follow the steps below:

    1. Start the return process by entering our return system.
    2. Please enter your order number (numbers only, without the # symbol) and email to register your return. Your order number can be found in your confirmation email. 
    3. Click on CONTINUE.
    4. Select the item you wish to return by clicking on RETURN (if you wish to start a claim, please click on CLAIM instead).
    5. Fill in the necessary information on the return page for that product and then click on RETURN.
    6. If you would like to return more then one product, please repeat step 4 and 5.
    7. Once done proceed to the bottom of the page and click on NEXT.
    8. Review your return and if everything is correct click on SUBMIT.
    9. You will now receive an email with the return label (does not apply if you made a claim, then we will contact you), please print the return label, put it on the outside of your package and head to your local service point and hand in your package.
    10. Sweden and Finland: You will receive a return label from Postnord, therefore please go to a Postnord service point.
    11. Rest of Europe: You will receive a return label from DPD, therefore please go to a DPD service point.
    12. Make sure to include the packing slip in your return package to ensure smooth processing.

    Please note that it can take up to 14 business days for your return to be processed from the package arriving at our warehouse.

    Questions?

    If you need help to return the order, please do not hesitate to email webshop@cross-sportswear.com.