Refund policy
EXCHANGES & RETURNS
30 days return policy*
We're extending our return policy leading up to the holidays.
Online purchases made between Nov 22 - Dec 20 can be returned for a full refund until Jan 31.
If you are not satisfied with your purchase, you can return your products within 30 calendar days after you have received the order.
Return Fee
Sweden: 39 SEK
EU: 3.90 EUR
Outisde EU: 4.99 USD
If you are not satisfied with your purchase, you can return your products within 30 calendar days (including sales items) after you have received the order. We offer free returns worldwide.
Return process:
If you wish to return your order for a refund, it’s very easy, just follow the steps below. If you need help to return the order, please do not hesitate to email webshop@cross-sportswear.com. Note that for your return to be accepted, products returned must be in original condition, packed in original packaging with all hangtags and labels attached.
For orders within Sweden:
Step 1. Fill out the Return Form that was included in your parcel, using the code that best explains your reason for returning.
Step 2. Tear off the return slip and place this, together with the items you wish to return in a suitable bag or box, e.g. the one you received your parcel in.
Step 3. Attach the self-adhesive return label, which will be included with your order, and take the parcel to your nearest Post Nord service point drop off.
For orders within EU:
Step 1. Fill out the Return Form that was included in your parcel, using the code that best explains your reason for returning.
Step 2. Tear off the return slip and place this, together with the items you wish to return in a suitable bag or box, e.g. the one you received your parcel in.
Step 3. Attach the self-adhesive return label, which will be included with your order, and take the parcel to your nearest DPD service point drop off.
For orders outside EU:
Step 1. Fill out the Return Form that was included in your parcel, using the code that best explains your reason for returning.
Step 2. Contact webshop@cross-sportswear.com to get a return label.
Step 3. Pack all the items you want to return – ideally into the original parcel provided. Attach the prepaid return label to the outside of your parcel. The label also contains the return address and tracking number.
Step 4. Take the parcel to your nearest DPD service point drop off.
The moment we receive your parcel, we’ll arrange your refund and send you a notification email. If you have any questions regarding your return, simply contact our Customer Service at webshop@cross-sportswear.com.
Refunds with card
Once we have received your return we will pay back the money within 14 days. In special cases this can take up to 30 days.
Refunds on invoice (Klarna)
Log in to Klarna. Click on he invoice you want to manage and “Rapportera retur” (Report return). Then the invoice is paused and you do not have to worry that it will expire while you wait for us to handle your return.
When we have received the package back, we will adjust the invoice and you will receive a confirmation from Klarna via email. If you choose to keep parts of the order, you will receive an updated invoice so that you can pay for the goods you have at home.
You can easily follow the invoice by logging in to Klarna after you have reported the return.
Exchange items
You cannot exchange items online. If you prefer items in another color, or size, just return the items you don’t like and place a new order on www.cross-sportswear.com.
Returning defective products
When we ship your products, we do our best to make sure that the products are top quality and in perfect condition. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when our Customer Service has handled your return. You may also choose to keep the product and ask for a price reduction. Please note that products that are damaged as a result of wear and tear are not considered to be faulty.
The claim shall be made when you discover the defect. Any notice given within a period of two months after you discovered the defect is deemed a timely notice, but in certain cases a longer period may apply under applicable law. In case of claims please contact: webshop@cross-sportswear.com, who will arrange for the product to be collected by our courier. If you wish to place another order, our Customer Service will be happy to assist you.
For customers subject to Swedish law you have the right to return the product within 36 months.