30 days return policy
We're extending our return policy during the holidays.
Online purchases made between Nov 22 - Dec 20 can be returned for a full refund until Jan 31.
Free returns
If you are not satisfied with your purchase, you can return your products within 30 calendar days (including sales items) after you have received the order. We offer free returns.
Return process:
If you wish to return your order for a refund, it’s very easy, just follow the steps below. If you need help to return the order, please do not hesitate to email webshop@cross-sportswear.com. Note that for your return to be accepted, products returned must be in original condition, packed in original packaging with all hangtags and labels attached.
For orders within Sweden:
Step 1. Fill out the Return Form that was included in your parcel, using the code that best explains your reason for returning.
Step 2. Put the Return Form together with the items you wish to return in a suitable bag or box, e.g. the one you received your parcel in.
Step 3. Attach the self-adhesive return label, which will be included with your order, and take the parcel to your nearest Post Nord Center.
For orders within EU:
Step 1. Fill out the Return Form that was included in your parcel, using the code that best explains your reason for returning.
Step 2. Put the Return Form together with the items you wish to return in a suitable bag or box, e.g. the one you received your parcel in.
Step 3. Attach the self-adhesive return label, which will be included with your order, and take the parcel to your nearest DPD Service Point Drop Off.
Refunds with card
Once we have received your return we will pay back the money within 14 days. In special cases this can take up to 30 days.
Refunds on invoice (Klarna)
Log in to Klarna. Click on he invoice you want to manage and “Rapportera retur” (Report return). Then the invoice is paused and you do not have to worry that it will expire while you wait for us to handle your return.
When we have received the package back, we will adjust the invoice and you will receive a confirmation from Klarna via email. If you choose to keep parts of the order, you will receive an updated invoice so that you can pay for the goods you have at home.
You can easily follow the invoice by logging in to Klarna after you have reported the return.
Exchange items
You cannot exchange items online. If you prefer items in another color, or size, just return the items you don’t like and place a new order on www.cross-sportswear.com
