Terms & conditions
PAYMENTS
With us you can pay with the following: QLIRO, SWISH, PAYPAL
EXCHANGES & RETURNS
30 days return policy
If you are not satisfied with your purchase, you can return your products within 30 calendar days after you have received your order.
Return fee
Sweden: Please note that we have a return fee of 49 sek that will be deducted one processing the return.
Rest of Europe: Please note that we have a return fee of €5 that will be deducted once processing the return.
Return process:
If you wish to return an item from your order or your entire order, it is very easy. Just follow the steps below:
Refunds with card
Exchange items
You cannot exchange items online. If you prefer items in another color, or size, just return the items you don’t like and place a new order on www.cross-sportswear.com.
Returning defective products
When we ship your products, we do our best to make sure that the products are top quality and in perfect condition. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when our Customer Service has handled your return. You may also choose to keep the product and ask for a price reduction. Please note that products that are damaged as a result of wear and tear are not considered to be faulty.
The claim shall be made when you discover the defect. Any notice given within a period of two months after you discovered the defect is deemed a timely notice, but in certain cases a longer period may apply under applicable law. In case of claims please contact: webshop@cross-sportswear.com, who will arrange for the product to be collected by our courier. If you wish to place another order, our Customer Service will be happy to assist you.
For customers subject to Swedish law you have the right to return the product within 36 months.
Force Majeure
In the event of circumstances outside Cross reasonable control, such as in the event of a change in legislation, government actions, strikes, blockades, sabotage, war, terrorism, fire, flood, natural disaster or similar occasions, Cross Sportswear obligation to honor the purchase agreement is postponed as long circumstance prevails. If the delay exceeds two months, both you and Cross Sportswear are entitled to terminate the agreement immediately without any obligation to pay damages.
Inaccuracies in stock status
At any inaccuracies in stock status Cross Sportswear correct this. If the item is discontinued or otherwise unavailable Cross is not required to provide the goods but can suggest an alternative. All pictures should be seen as illustrations and can not be guaranteed to reproduce the product’s exact appearance and characteristics.
Still have questions?
For further questions about procedures regarding payments, complaints, delivery status or other, please contact sales@crsw.se
We follow Consumer Complaints Board (Allmänna reklamationnämnden) testimonials and Swedish law in case of dispute.